If you don’t consent to us using your information as described, please stop using Only Neighbours and, if you are a member, delete your account. Please contact us if you have any questions or concerns firstname.lastname@example.org
Only Neighbours helps you organize culinary events and share great moments with your neighbors through a friendly application that makes it easy for you to organize and improve your social life.
We use “Only Neighbours” here to refer to the OnlyNeighbours.com website and our iOS and Android apps that provide you with access to that platform (also referred to as our “Services”). We also use “Only Neighbours” to refer to the companies operating our Services.
If you live in the United States, the Services are operated and provided to you by
Only Neighbours, Corp 8441 SE 68th PMB#263 Mercer Island WA 98040 Email: email@example.com
Only Neighbours can be a great way for individuals or families to come together and build a better community. To make it work, we have some clear ground rules and expectations about member information and privacy:
We know that you do not want spam or marketing phone calls from third parties, so we will never sell or rent your personal information to third parties, and we won’t share it with a third party unless we have your authorization. At the same time, it’s not acceptable for you to give, sell, rent, or otherwise share your neighbours' information from Only Neighbours to third parties.
Violating any of the above or other aspects of the Only Neighbours Member Agreement may lead to a loss of account privileges, potentially including a permanent ban from Only Neighbours.
In General. We may collect your Personal Information, including your Sensitive Data, and other information. “Personal Information” means individually identifiable information that would allow us to determine the actual identity of, and contact, a specific living person or family.
Sensitive Data includes information, comments or content (e.g. photographs, video, profile, and lifestyle) that you optionally provide that may reveal your ethnic origin, nationality, religion and/or sexual orientation. By providing Sensitive Data to us, you consent to the collection, use and disclosure of Sensitive Data as permitted by applicable privacy laws. We may also collect your geo location information with your consent. We may collect this information through a website, mobile application, or other online services. By using the Service, you are authorizing us to gather, parse and retain data related to the provision of the Service. When you provide personal information through our Service, the information may be sent to servers located in the United States and countries around the world.
In order to register as a user with Only Neighbours, you will be asked to sign in giving your credentials or using your Facebook login. If you do so, you authorize us to access certain Facebook account information, such as your public Facebook profile (consistent with your privacy settings in Facebook), your email address, interests, likes, gender, birthday, education history, relationship interests, current city, photos, personal description, friend list, and information about and photos of your Facebook friends who might be common Facebook friends with other Only Neighbours members. You will also be asked to allow Only Neighbours to link and collect your LinkedIN information from your device when you add your LinkedIn account to your profile. In addition to this, you will also be asked to allow Only Neighbours to collect your location information from your device when you download or use the Service. In addition, we may collect and store any personal information you provide while using our Service or in some other manner. This may include identifying information, such as your name, address, email address and telephone number, and, if you transact business with us, financial information. You may also provide us photos, a personal description and information about your gender and preferences for recommendations, such as search distance, age range and gender. If you chat with other Only Neighbours Members, you provide us the content of your chats, and if you contact us with a customer service or other inquiry, you provide us with the content of that communication.
We collect information from you, when you give it to us directly or give us the permission to get it from another source.
An example of this, when you register for Only Neighbours, you voluntarily provide your name, profile photo, email address, and similar information about you and your family members. Here are some other ways that you might provide us with information: If you decide to invite new members to join Only Neighbours, you might share their residential or email address with us, or share your contacts with us, so we can send an invitation to them and follow-up reminders on your behalf.
We collect information from your browser, computer, or mobile device, which provide us with technical information when you use Only Neighbours as a member.
Like nearly every other online service, we automatically collect technical information created when you visit or use Only Neighbours or read a message from us, including:
For example, we obtain map information from mapping companies, and an advertiser may provide us with information about whether a sponsored post on Only Neighbours led to purchases.
We collect information from public sources, such as census data, street addresses, property lot maps, and postal address change information.
This helps us understand our members and potential areas for expansion.
We use information to identify and invite potential new members, and to set up new Only Neighbours communities.
Where available (currently, only in the US), we use information to provide and improve sponsored posts and other commercial offerings. Privacy is an important tenet of Only Neighbours, so we do not give your personal information to advertisers without your authorization. Rather, we use information:
We may share information, including personal and financial information, with third parties that perform certain services on our behalf. These services may include paying membership fees, fulfilling orders, providing customer service and marketing assistance, performing business and sales analysis, ad tracking and analytics, member screenings, supporting our Service functionality, and supporting contests, sweepstakes, surveys and other features offered through our Service. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
We work every day to improve your Only Neighbours’ experience and also to give you control over what and how you choose to share on Only Neighbours.
You have choices about sharing your profile information:
You have choices about invitations and reminders:
You can share Content with other Only Neighbours members, in the form of a private message from you to another member, or a post shared with your community, or nearby neighborhoods, or with a Group. Some types of Content, such as Events, Classifieds, and Recommendations, may be shared more widely across Only Neighbours or as “public,” meaning accessible to search engines and non-members. Use your settings and the selections available when you post Content to control visibility.
Comments tagged to a business, including positive comments which may also be marked as Recommendations, are viewable on the business’s Local Page and will be automatically shared with the business, unless you opt out of sharing. If a Lead or our system tags a comment incorrectly, you can correct it; check your settings for other choices about visibility.
If a business you recommend advertises on Only Neighbours, your Recommendation may appear in, near, or adjacent to sponsored posts or other advertisements from the recommended business. If you do not want it used this way, you can opt out by removing (“un-recommending”) it.
Replies (other than Recommendations) and “thanks” in a conversation are visible to the same Only Neighbours communities as the original post that started the conversational thread.
You can edit your posted Content or delete it from Only Neighbours as long as your account is active, with the limited exceptions noted below.
Private messages from you to a specific member or members cannot be individually deleted, whether from your side or from the inbox of the recipient(s). (If you delete your account, private messages are deleted, along with all of your other posted Content.)
If you’ve shared Content with a group, you cannot remove it from the group recipients.
If you’ve moved neighborhoods, you cannot delete any Content you shared in your old neighborhood, but we can delete it for you; contact us for assistance to: firstname.lastname@example.org
Please note that deleting a post will result in removal of all replies to that post too.
If you move from one community to another, and indicate through your account settings that you have moved, some of your personal profile (such as name, photo, interests, responses to your invitations, phone and email contact) will migrate to the new community. Once you’ve verified your new address, you will no longer be a member of your old community and cannot edit or delete Content you posted there. Content items in the old neighborhood will link to a limited user profile that includes your name and photo. We may notify the neighborhood Hosts of your move and let you do so as well.
You can deactivate your account through your account settings, with immediate effect; to request reactivation, you simply log back in to Only Neighbours and indicate that you wish to reactivate.
Account deactivation ends all email notifications; you will no longer appear in your neighborhood directory or map. We may notify the neighborhood Leads that you’ve left the neighborhood, and/or give you an opportunity to do so.
Content you shared before deactivating will remain in your neighborhood, attributed to a limited member profile with your name and photo, except for any individual Content items you deleted before you deactivated your account.
To request deletion of your account, please contact us at: email@example.com account deletion may take up to forty (40) days. Account deletion cannot be undone.
Account deletion ends all email notifications; you will no longer appear in your community directory or map. We may notify the Community hosts that you’ve left the neighborhood, and/or give you an opportunity to do so.
Account deletion deletes all of your previously posted Content and all data relevant to you except that: (a) private messages may remain visible to the recipient(s) but attributed without your identity (e.g., “A Member”); and (b) we may retain account records to the extent we believe necessary for legal, safety, or other legitimate reasons.
Because deletion removes your account information from our systems, you may in the future receive new invitations to join Only Neighbours.
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Service because such information may be required in order for you to register as user; purchase products or services; participate in events, gathering, a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions.
Our Service may also deliver notifications to your phone or mobile device. You can disable these notifications by going into “App Settings” on the app or by changing the settings on your mobile device.
You can also control information collected by cookies. You can delete or decline cookies by changing your browser settings. Click “help” in the toolbar of most browsers for instructions.
If you have an Only Neighbours account, you have the ability to review and update your personal information within the Service by opening your account and going to settings. Applicable privacy laws may allow you the right to access and/or request the correction of errors or omissions in your personal information that is in our custody or under our control. Our Privacy Officer will assist you with the access request.
We will respond to requests within the time allowed by all applicable privacy laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization to which it was disclosed.
In certain exceptional circumstances, we may not be able to provide access to certain personal information we hold. For security purposes, not all personal information is accessible and amendable by the Privacy Officer. If access or corrections cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.
Only Neighbours is a platform for members to share helpful information with each other. To that end, we make the Content you post on Only Neighbours, such as posts, replies, messages, and profile information, available to other Only Neighbours members based on the preferences in your settings, the preferences on the Content you provide, and as described in this policy.
As we’ve said above, we know that you do not want spam or marketing calls from third parties, so we will never sell or rent your personal information to third parties, and we won’t share it with a third party unless we have your authorization.
A few words about advertising: With respect to advertisers on Only Neighbours in the US (and elsewhere when available), you always have a choice as to whether or how you interact with a sponsored post or other advertisement (for example, by replying or “thanking” them for the post or by clicking to learn more about an offer). If you reply to a sponsored post or other offer, we send your reply to the advertiser, and we may log your interaction as part of tracking the overall effectiveness of the ad.
We may customize the sponsored posts or other ad offerings you see on Only Neighbours based on information from our advertisers, on the demographics of your neighborhood, or on your actions on Only Neighbours. (For example, a home services company might prepare a de-identified scramble, or hash, of customer addresses, to allow us to match that with a similarly de-identified scramble (hash) of addresses of members on Only Neighbours, and use that to offer a special deal to those customers who are Only Neighbours members. Or, if you search on Only Neighbours for a particular product, we might show you ads for providers of that product or related products.) In the future, we may also offer ads that are personalized based on your actions off Only Neighbours; if we do this, we will provide you with notice and choices about it. Our systems are not currently configured to accept browsers’ “Do Not Track” signals, as no industry-wide standard for handling them has been adopted.
We share some aggregated information about our neighborhoods with government agency members and other organizational members, such as statistics about neighborhood activity and size. Because of the special role played by government agency accounts, we may provide agency accounts with limited identifying personal information (first name and last initial) for neighborhood Leads, so that the agency can communicate directly with them.
We may also share aggregated or de-identified information with companies we do business with, including our advertisers (in the US or where available) as well as government agency members or other organizational members.
In limited circumstances (for example to highlight popular communities resources or topics on the community’s home page), we may make snippets of Content available, without your name or other identifying information, to the public (meaning non-members and search engines).
We may share your personal information with third-party service providers doing work for us. These third parties are contractually required to use it only to provide their service to us, and contractually barred from using it for their own purposes. (For example, we use a company to help test and analyze the performance of our website and mobile applications.)
We may share your information within our “corporate family”, meaning Only Neighbours, Corp; the company that provides Only Neighbours in the United States. Upon or in anticipation of the merger or acquisition of our company and/or all or part of its assets, your personal information may be transferred. If you have questions about the Only Neighbours family of companies, contact us.
We may retain, preserve, or share your personal information if we have a good-faith belief that (a) we are legally required to do so in response to a legal request (e.g., a subpoena, search warrant, court order, or other request from law enforcement) or (b) that it is necessary or appropriate to do so to protect our rights, property, or safety; to enforce our Member Agreement or any other agreements we have with you; or to prevent physical injury or other harm to any person or entity, including yourself and members of the general public. Our legal team reviews every request received from law enforcement, and we frequently seek modifications of requests that we believe are procedurally flawed or too broad.
We take security measures to help safeguard your personal information from unauthorized access and disclosure. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, chats, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
You agree that we may communicate with you electronically regarding security, privacy, and administrative issues, such as security breaches. We may post a notice on our Service if a security breach occurs. We may also send an email to you at the email address you have provided to us. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at firstname.lastname@example.org
Only Neighbours uses technical and organizational measures intended to keep your data secure, including using https on our web pages to reduce the risk of unauthorized interception of your communications during your visits to the website. However, the internet is not a fully secure environment and we cannot guarantee that your personal information won’t be intercepted or improperly accessed. Please ensure that you keep your password safe and do not share it with anyone.